Senior Partner Success Manager

Role Overview

• Conduct market analysis and research, communicating findings to key partners to inform strategic decisions
• Report game performance, sharing competitive insights that help steer our business
• Convey game roadmaps to partners and operators, ensuring prioritized delivery of top-tier content
• Collaborate with operators and partners to develop comprehensive marketing plans for our content
• Optimize Aristocrat Interactive’s commercial, promotional, and on-site content proposition for customers, ensuring it meets and exceeds relevant benchmarks
• Identify and develop business opportunities with our customers by upselling and cross-selling products, features, content, and new market opportunities
• Provide ongoing account management to assigned customers, ensuring their needs are met and exceeded
• Attain annual sales objectives, showing skill in accurate and strategic forecasting
• Coordinate tracking, reporting, and analysis of performance metrics, showing a keen interest in data and a desire for deeper insights
• Lead in-depth monthly and quarterly performance reporting, providing insights, recommendations, and strategic focus points to customers
• Ensure educated delivery of both marketing and technical documentation to partners
• Handle and prioritize operators’ daily issues in conjunction with internal support functions
• Identify and coordinate training requirements to improve partner performance
• Support product pipeline prioritization from a commercial value perspective, contributing to continuous improvement decisions
• Represent Aristocrat Interactive to assigned partners, taking ownership of relationships and outcomes
• Regular travel to meet customers will be encouraged, encouraging strong and lasting connections

Requirements

• Experience in a similar iGaming commercial supplier role or technology-based high-growth industries
• Previous experience managing large accounts, demonstrating proven success
• An elevated understanding of technology and delivery principles
• Experience in making decisions based on data, with a curiosity to explore further for improved insights
• A tenacious personality with an inner drive to achieve outstanding results
• Strong account and project management skills, showcasing a strategic and goal-focused approach
• Excellent communication, networking, and relationship-building skills
• A passion for online gaming and a detailed understanding of legal agreements related to e-gaming
• The ability to conduct complex negotiations and deliver confident presentations with gravitas

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) plan with employer matching