Development Operations Associate

Role Overview

• Query data sources to extract and compile contact lists for member cultivation and stewardship outreach.
• Provide mail and email production support including proofreading copy and tests, mail merging, printing, sending, creating source codes in the CRM database, and tracking contact histories for highly personalized fundraising and stewardship communications going to funders by email and mail.
• Perform data entry and collection tasks related to member records, member activities and communications, and development team expense and supplies tracking.
• Update and distribute routine fundraising performance reports to enable analysis by team leaders.
• Ensure data integrity by executing regular quality control and data hygiene processes.
• Develop and refine systems and tools, often in collaboration with other departments, including IT, to improve operational efficiency and project management.
• Document processes and methodologies and provide cross training for other team members.
• Update fields and tables in CRM database to adapt to evolving tracking needs.
• Maintain the development team’s shared files by implementing and adhering to logical hierarchies, standardized file naming conventions, and regular archiving and purging according to the Center’s document retention best practices.
• Receive cross training to provide coverage for other data and administrative tasks.
• Participate in other fundraising and outreach activities as needed.
• Occasional speaking to groups.
• Perform other job-related duties as assigned.

Requirements

• Three to five years’ experience in similar administrative positions, preferably at a non-profit or in the field of fundraising/development, customer relations, marketing or communications.
• College degree or commensurate professional experience.
• Expert knowledge of the Microsoft Office suite, spreadsheets, mail merge functions.
• Experience with donor CRM databases required.
• Exceptional analytical skills, discretion and judgement.
• Exceptional attention to detail, organizational skills, time management and accuracy in completing complex tasks.
• Excellent verbal and written communication.
• Ability to retain high level of confidentiality.
• Ability to work 40+ hours per week.

Benefits

• Fully paid medical premiums for staff, and greatly discounted for families.
• Fully paid dental and vision premiums for staff and their families.
• Generous employer contribution to HSA and HRA’s.
• Lifestyle Spending Account (LSA) provided for reimbursement of eligible wellness expenses.
• Center paid premiums for Short Term and Long-Term Disability provided for all staff.
• Center paid premiums for Basic Life Insurance for all staff.
• Discounted premiums for pet discount program.
• For all regular staff 403(b) plan with employer match and increasing employer paid contributions.
• Generous time off policies, including 13 paid holidays per year and 5 “personal” days awarded each year.
• Vacation accrual starts at a rate of 15 days annually, but it may be higher commensurate with experience, and paid sick days accrue at a rate of 10 days per year.
• Center Paid Time Off for parental leave, personal leave, caretaker leave and even pet caretaker leave.
• After 5 years of service, all employees receive a 12-week paid sabbatical.
• Relaxed work atmosphere and dress code.