Product Manager

Role Overview

• Establish a clear mobile product strategy and roadmap aligned to customer needs, business goals, and Service Fusion’s modernization priorities.
• Improve mobile adoption, satisfaction, and reliability through measurable gains in usage, retention, workflow completion, performance, and customer feedback.
• Launch and iterate on high-impact capabilities across offline workflows, job management, payments, estimates, invoices, customer records, photos, documents, signatures, training, and support access.
• Strengthen Service Fusion’s mobile foundation by balancing near-term customer needs with long-term investments in scalability, reliability, and competitive differentiation.
• Become an expert in the workflows of technicians, estimators, dispatchers, admins, and service business owners.
• Lead discovery, usability testing, beta feedback analysis, and product analytics to identify the highest-value problems to solve.
• Translate insights into simple, reliable mobile experiences that work in real-world field conditions, including low-connectivity environments.
• Lead the product lifecycle from discovery through launch, measurement, and iteration.
• Partner with design, engineering, QA, support, customer success, marketing, and sales enablement to deliver releases that are well-tested, well-supported, and adopted by customers.
• Define clear requirements, success metrics, acceptance criteria, and launch plans while monitoring post-launch performance across adoption, retention, reliability, payments, support volume, and customer feedback.
• Use AI tools to improve product discovery, customer feedback synthesis, research, documentation, requirements development, competitive analysis, and stakeholder communication.
• Identify practical AI opportunities that help service professionals save time, reduce manual work, make better decisions, and complete field workflows more efficiently.

Requirements

• 5+ years in product management, ideally in B2B SaaS, mobile applications, or workflow-heavy software.
• Experience owning customer-facing product areas and delivering measurable customer and business outcomes.
• Strong ability to turn customer discovery, analytics, and business goals into clear product strategy and roadmap decisions.
• Strong understanding of SaaS metrics, including adoption, retention, engagement, customer satisfaction, and product performance.
• Proven ability to influence cross-functional teams across engineering, design, GTM, support, customer success, and leadership.
• Excellent communicator who can engage both senior leaders and hands-on delivery teams.
• Comfortable using AI tools to improve productivity, accelerate learning, synthesize information, and raise the quality of product work.
• Curious about how AI can create meaningful value for customers, especially service professionals and field teams.
• Strong analytical, problem-solving, and prioritization skills.
• Nice to have: Experience with field service management, technician workflows, contractors, trades, construction, or service businesses.
• Nice to have: Experience with offline-first mobile experiences, sync workflows, field productivity tools, or mobile performance improvements.
• Nice to have: Experience with payments, invoicing, estimates, or FinTech.
• Nice to have: Experience working across iOS and Android product experiences.

Tech Stack

• Android
• iOS

Benefits

• Flexibility to work remote, hybrid, or in-office within your country of employment
• Robust wellness benefits, including an annual wellness stipend
• 3 weeks of vacation to start, a paid volunteer day, plus 2 floating holidays
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match