Responsible for approving and implementing the changes/updates in projects.
Act as the point of contact between PMs and Senior Program Managers.
Regularly meet with the client to fully understand the client's project requirements.
Work with the Senior Program Manager to build project teams, using the best fit people for the job.
Usually oversees a single project.
Sets methods of daily production reporting. Reviews important data.
Responsible for compiling timekeeping records for management level, approval, and submission.
Helps to drive Lean implementation amongst team members.
Conducts interviews for PM level positions.
Meets with clients for updates on ongoing projects.
Addresses project issues on a process level.
Work with PMs and SPMs to ensure appropriate coverage of all duties within the appropriate process flow.
Initiate changes/updates to the process in a timely manner and ensure they are passed down and implemented by other team members.
Collect and initiate process improvements, eliminating areas of waste to enhance process flow and promote efficiency while passing these on to below team members.
Review End of Day (EOD) reporting pertaining to process flow on assigned projects.
Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the Senior Program Manager.
Additional duties as required.

College/University degree.
Extensive experience with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
Experience in online communication.
Experience in project management.
Basic knowledge of PowerBI and internet-based platforms.
Willingness to work overtime if necessary.
Leadership qualities including the ability to give/take feedback, recognition of when to delegate, and confidence.
Ability to understand/give directions and perform time bound tasks accurately and efficiently.
Detail-oriented problem-solving mindset.
Organized and focused enough to work independently as a role player within a team environment.

Senior Project Manager

Key skills