Director of Continuous Improvement

Role Overview

• Own the research, design, and deployment of Accredited Labs’ unified operating system
• translating best practices from top-performing branches into standardized, scalable standards that work across 32+ locations without sacrificing local market autonomy.
• Conduct deep-dive analysis across the branch network to identify key drivers of branch performance and synthesize findings into key levers from lead to invoice.
• Design and refine the daily, weekly and monthly operating rhythm for branch managers
• Partner with operations leaders to drive organizational change and cultural transformation to embed continuous improvement as a core operating principle
• Define success metrics for each operational domain and establish a monitoring framework to track adoption, adherence, and impact across the network.
• Create a comprehensive training program and coaching methodologies to create a broad base of continuous improvement.
• Partner with the VP of Integration to support onboarding of acquisitions into the Accredited Labs Operating System.

Requirements

• Minimum eight years of progressive operations, process improvement, or organizational systems experience
• ideally designing and deploying standardized operating systems within multi-location, service-based businesses.
• Demonstrated track record of quantifiable impact through organization-wide transformation initiatives
• Strong analytical foundation
• comfortable working in operational data, building hypotheses, and pressure-testing them in the field.
• Experience in calibration services, metrology, or distributed service operations is a significant plus.
• Consulting background (McKinsey, Bain, BCG, or equivalent) or demonstrated experience applying top down prioritization and structured problem-solving.
• Willingness to travel regularly to branch locations
• this is a field-driven role, and time on the ground is non-negotiable.

Benefits

• Comprehensive medical coverage to support your well-being
• Preventive and restorative care to keep you smiling
• Coverage for eye exams, glasses, and contacts
• Plan for your future with our retirement savings plan and generous employer match
• Peace of mind with fully covered life insurance
• Enjoy a healthy work-life balance with paid time off
• Celebrate and recharge with paid company holidays
• All necessary tools and technology supplied to help you succeed