Reporting Analyst

Role Overview

• Develop and maintain client-facing reporting packages that provide visibility into corporate travel program performance.
• Analyze travel spend across air, hotel, rail, and ground transportation categories.
• Create reports highlighting booking trends, traveler behavior, supplier utilization, and program compliance.
• Support quarterly business reviews (QBRs) and executive client meetings with data-driven insights.
• Identify opportunities to improve travel policy compliance, adoption, savings, and traveler experience.
• Translate travel data into recommendations that help clients optimize their programs.
• Analyze booking data from Online Booking Tools (OBTs), Global Distribution Systems (GDS), expense platforms, and internal reporting systems.
• Monitor key travel metrics including: Total travel spend, Booking volume, Advance purchase behavior, Online booking adoption, Policy compliance, Airline and hotel utilization, Savings opportunities, Unused ticket activity, Traveler engagement, Agent-assisted versus self-service bookings.
• Identify trends, anomalies, and opportunities through data analysis.
• Provide actionable recommendations to internal teams and clients.
• Develop reporting to measure TMC operational performance and service delivery.
• Track key operational metrics including: Service Level Agreement (SLA) performance, Agent response times, Call/email/chat volumes, Ticketing activity, Queue performance, Customer satisfaction trends, After-hours support activity, Escalation trends.
• Partner with Operations leadership to identify process improvements and efficiency opportunities.
• Create dashboards that provide real-time visibility into operational health.
• Analyze airline, hotel, and rental car performance to support supplier strategy.
• Monitor negotiated contract performance and utilization.
• Support supplier reviews with data-backed insights.
• Build and maintain dashboards using tools such as Power BI, Tableau, or similar business intelligence platforms.
• Create automated reporting solutions to improve efficiency and reduce manual processes.
• Validate data accuracy across multiple travel technology platforms.

Requirements

• 3+ years of experience in reporting, analytics, business intelligence, or travel operations analytics.
• Experience analyzing corporate travel data preferred.
• Strong proficiency in Microsoft Excel, including advanced formulas, PivotTables, and data analysis.
• Experience writing SQL queries and working with structured data.
• Experience developing dashboards and reports using BI tools such as Power BI or Tableau.
• Strong analytical and problem-solving skills.
• Ability to interpret complex data and communicate insights clearly.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple reporting priorities in a fast-paced environment.

Tech Stack

• SQL
• Tableau

Benefits

• Professional development opportunities
• Flexible working hours