Communicate with customers through email, phone and chat (inbound and outbound)
Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
Help customers when something goes wrong — late orders, delivery issues, complaints
Provide accurate information about products and services
Capture customer feedback and share it to improve our service
Use your authority to compensate complaints with credits within defined limits
Contribute to a positive team atmosphere – Customer Care is a team sport

Experience from customer service or customer-facing roles
Hungarian is a must (advanced level) — written and spoken
English is needed (written and spoken)
Strong communication skills and a naturally customer-oriented approach
Stress resilience and the ability to handle conflict situations calmly
Quick learner, comfortable with basic tools (Google Workspace)
Willingness to work in shifts is required, the role includes working on weekends

Fair pay – competitive fixed salary, no politics or hidden bonuses.
Good food every day – free fruit, snacks, coffee & soft drinks, plus Kifli Premium Membership with 10% cashback on every purchase.
Life, not just work – unlimited paid vacation to recharge when you need it.
Real growth – Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day.
Recognition & team spirit – your work is seen and appreciated; we celebrate together, from warehouse to HQ.
Dog Friendly Office
Movement & well-being – stay active with company challenges and use your SZÉP card for health, leisure, or food benefits.
Little extras – free parking, supportive colleagues, and a friendly, down-to-earth team culture.

Customer Care Specialist

Key skills