Medical Assistant, Customer Service Specialist

Role Overview

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Orders and manages supplies under the direction of manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patients chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Requirements

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred.
• CPR/BLS, required prior to start date.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Benefits

• 401K with Match up to 4%