About this role
Role Overview
- Monitor and track tickets
- Manage and monitor backlogs
- Ensure SLA compliance
- Assign tickets to the technical team
- Set priorities and handle escalations
Requirements
- Completed higher education (Bachelor's) or Technical diploma
- Experience in monitoring
- Experience working with SLAs
- Familiarity with corporate quality concepts
Benefits
- Flexible work arrangements
- Professional development
- SONDA Academy: learning platform
- SONDA Wellness: support for work–life balance
- Collaborative and inclusive environment