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Process Improvement Technician
SONDA
Remote
Website
LinkedIn
Process Improvement Technician
Brazil
Full Time
4 hours ago
No Sponsorship
Apply Now
About this role
Role Overview
Monitor and track tickets
Manage and monitor backlogs
Ensure SLA compliance
Assign tickets to the technical team
Set priorities and handle escalations
Requirements
Completed higher education (Bachelor's) or Technical diploma
Experience in monitoring
Experience working with SLAs
Familiarity with corporate quality concepts
Benefits
Flexible work arrangements
Professional development
SONDA Academy: learning platform
SONDA Wellness: support for work–life balance
Collaborative and inclusive environment
Apply Now
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Process Improvement Technician at SONDA | JobVerse