Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
Understand clients' needs and translate these into appropriate technical solutions.
Assist with the helpdesk and ticketing system, performing offsite analysis, and providing guidance in the installation of equipment.
Provide input/ideas for the development and maintenance of the SynaptiQ platform.
Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
Adhere to quality standards to ensure the software meets both technical and customer needs.
Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation.
Provide detailed reports on bugs and assist in their resolution.
Propose creative solutions to improve or automate internal tools and processes and implement solutions.
Keep abreast of the latest developments in SaaS technologies and platforms.
Continually improve your knowledge and skills to contribute more effectively to the team.

You are enrolled in an Engineering degree (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one.
You have full proficiency in English.
You have strong analytical skills to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
You have excellent communication skills, proactive attitude and customer-oriented mindset.
You have a curious mindset, always looking for ways to improve processes and tooling.
You are interested in SaaS products and ready to deep dive into it.

Bonus points for:

You have knowledge of French and/or Dutch.
You are familiar with object-based programming languages (JavaScript, Python, VBA).
You have knowledge of databases and operating systems.
You are experienced with MySQL or other relational database management system.

A 6-month full-time traineeship.
Possibility to permanently join the team after the completion of your internship.
Training on the job by our experts so you get to know our solution and work in and out
Flexibility in our open-minded company.
Home working (2 days per week)
An international environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities.

SaaS Support Engineer Internship

Key skills