Support key employee life cycle processes: onboarding, contract review and supporting payroll and benefits enrollment
Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers

2-4 years of HR operations experience
Proficient in both written and verbal English & Spanish
Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
Strong administration background
Literacy with MS Office
Shared Services experience supporting Americas region
Self-motivated and comfortable working independently in a fully remote setup
Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively
Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds

Senior HR Associate – Shared Services

Key skills