Customer Engineering Director

Role Overview

• Lead, coach, and develop your team across Mainland China, Taiwan, and Hong Kong
• Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance
• Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities
• Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes
• Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements
• Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations.
• Support complex or strategic customer engagements where senior technical leadership is required
• Build team capability through hiring, onboarding, enablement, performance management, and career development
• Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity
• Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams
• Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices
• Represent the regional technical perspective in account planning, business reviews, and leadership discussions
• Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer requirements and help draft solutions; draft SOWs
• Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases
• Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region.

Requirements

• Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting
• Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations
• Experience across both pre-sales and post-sales customer motions
• Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement
• Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention
• Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners
• Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations
• Strong judgment in complex or ambiguous customer situations
• Excellent communication, executive presence, and stakeholder management skills
• Fluency in Mandarin and English, written and spoken
• Familiarity with GTM motions, solution plays, partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services
• Experience overseeing or directly delivering Professional Services engagements, including project governance, resource coordination, milestone tracking, and customer stakeholder management through implementation and go-live.

Tech Stack

• Cloud

Benefits

• Many of our roles allow for flexibility in when and where work gets done
• UiPath provides reasonable accommodations for candidates on request