Assistant Shop Manager – Fashion

Role Overview

• Assists Shop Manager in leading and mentoring shop staff.
• Works with Shop Manager to analyze and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales reporting findings back to corporate office.
• Ensures the shops are hitting sales targets and meeting performance expectations.
• Understands promotional planner and event schedule to drive product sales and guest traffic.
• Deliver an outstanding guest experience by understanding guest needs and identifying shopping trends.
• Keeps up to date with special promotions and putting up displays.
• Manages inventory with an emphasis on asset protection, counts and stock control in collaborations with Shop Manager and Inventory Specialist.
• Responsible for directing the Inventory Specialist to maintain the organization of the promotional storage locker, in compliance with cruise partner and Heinemann regulations and processes.
• Partners closely with Shoreside Inventory Planner and Operations to provide feedback on stock levels, order quantities, and to lead investigations into inventory discrepancies.
• Maintains accountability for the receiving process, in accordance with Heinemann standards, in conjunction with Shop Manager.
• Ensures and directs Inventory Specialist on the completion of task related to stock control in accordance with Heinemann stock control procedures and checklist.
• Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards.
• Maintains excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
• Trains and coaches shop staff on Heinemann’s standards – product knowledge, selling techniques, asset protection and guest service.
• Handles guests’ complaints and queries.
• Must be prepared to multitask and take on additional duties as needed (including vessel safety duties).

Requirements

• At least 2 years’ shipboard experience in the Assistant Manager position, or 4 years’ experience as a Retail Manager in a fast pace retail environment, required.
• Excellent ability to identify guest needs and preferences, while possessing excellent customer service skills.
• Excellent ability to identify staff performance issues and decline in morale. Ability to coach and mentor staff.
• Ability analyze sales figures and trends.
• Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
• High School graduation certificate.
• Previous shipboard retail experience highly preferred.
• Strong customer service, communication and negotiation skills.
• Knowledge of products and inventory techniques.
• Ability to stand for extended periods of time and move boxes weighing up to 50lbs.