Lead the successful delivery of client and insurance product implementations by building and leading high-performing delivery teams
Actively support the teams, remove obstacles, and resolve complex challenges
Report to the Head of Business Operations with the Projects Team Lead and the Solutions Engineering Team Lead reporting directly to you
Manage delivery scope commercially and ensure accurate invoicing and utilisation data
Ensure clients receive appropriate training and are fully prepared for launch and product changes
Maintain transparency around progress, dependencies, risks, and delivery timelines.
Collaborate closely with the Head of Business Operations to maintain services profitability.

8+ years in a delivery leadership role within a SaaS or technology company
Demonstrated experience managing professional services or implementation delivery in a B2B environment
Recent, hands-on involvement in delivery execution, not solely oversight or governance
Qualification in Engineering, including Industrial Engineering, or a related technical field
Track record of managing client relationships through complex, multi-workstream implementations
Experience managing or developing small teams of delivery and technical professionals
Familiarity with time-tracking, utilisation management, and services profitability basics.
Bonus: Insurance or Insurtech experience and expertise.

Technical Projects Delivery Manager

Key skills