Customer Success Intern – Internship

Role Overview

• Actively contribute to the growth of Rue des Vignerons by managing our entire Customer Service function and proactively helping to improve it.
• You will have a dual role allowing you to be in contact with both our customers and our partners:
• Support: You will respond to requests from individual and professional customers:
• Event organization
• Group reservations
• Specific booking requests
• Answering questions
• Guidance and advice
• You will also ensure overall satisfaction for Rue des Vignerons customers.
• Strategic: You will assist in designing and implementing a structured customer service:
• Improving the customer journey
• Handling requests and producing reports
• Management and use of CRM (HubSpot)
• Long-term thinking and tool improvements
• Commercial relations: You will assist Account Managers in managing their partner portfolio:
• Monitoring and optimization
• Registration follow-up
• Updating winemaker profiles
• Handling customer disputes

Requirements

• You are dynamic, responsive, curious, and also organized and meticulous.
• You work independently but know how to collaborate within a team.
• You have a strong customer focus and a desire to do excellent work.
• You have strong writing skills and good spelling.
• You are comfortable speaking on the phone.
• You speak and write English.
• You are proficient in Excel and Google Sheets; some familiarity with HubSpot or Salesforce is a plus.
• You have an interest in wine and tourism.

Benefits

• Monthly stipend equivalent to 15% of the French Social Security ceiling.
• Meal vouchers (tickets restaurant).
• 50% coverage of transportation costs (based on a subscription).
• Teleworking offered 2 days per week (Monday and Friday).
• Company-provided computer equipment.