Assist student loan borrowers with account inquiries, repayment options, and application processes
Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
Provide accurate, professional, and empathetic customer support
Ensure compliance with federal regulations, company policies, and data security standards
Meet key performance indicators and quality assurance standards

U.S. Citizenship
Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers
High School diploma or GED
6+ months of customer service in a business, non-retail environment or call center experience
6+ months of computer experience in a business setting
Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans
Demonstrated financial responsibility
No felony convictions within the past 7 years
Misdemeanor convictions within the past 7 years may impact eligibility
No non-medical collections totaling $7,500 or more
Prior call center experience (Preferred)
Associate or bachelor’s degree (Preferred)

Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiums
Work-from-home flexibility with structured support and training
Opportunities for growth within a mission-driven organization

Customer Service Representative, Bilingual Spanish

About this role