Customer Success Manager

Role Overview

• Manage and grow customer relationships
• Own a portfolio of customer accounts, acting as the primary point of contact for strategic and operational matters.
• Build trusted relationships with key stakeholders across customer organisations, from operational teams through to senior decision-makers.
• Lead regular business reviews, programme discussions and growth conversations that strengthen long-term partnerships.
• Drive customer success and commercial growth
• Identify opportunities to expand customer programmes, increase product adoption and support commercial growth initiatives.
• Partner with internal teams to ensure customers are successfully onboarded, supported and positioned for long-term success.
• Monitor customer health, engagement and programme performance, proactively identifying risks and opportunities.
• Coordinate cross-functional delivery
• Act as the bridge between customers and internal teams including Product, Operations, Compliance, Risk and Commercial.
• Support the delivery of customer projects, product enhancements and programme changes.
• Help customers navigate scheme requirements, operational processes and regulatory considerations where appropriate.
• Provide strategic account management
• Develop account plans that align customer objectives with Enfuce's capabilities and growth strategy.
• Maintain a strong understanding of customer priorities, industry trends and competitive developments.
• Represent the voice of the customer internally and contribute to continuous improvement initiatives.

Requirements

• Previous experience working within payments, card issuing, acquiring, banking, Banking-as-a-Service or financial infrastructure environments.
• Experience managing customer relationships within a Customer Success, Account Management or similar client-facing role.
• Strong commercial mindset with the ability to identify growth opportunities and support revenue expansion within existing accounts.
• Experience working with multiple stakeholders across commercial, operational and technical functions.
• Excellent communication and relationship-building skills with the ability to establish credibility at all levels of an organisation.
• A proactive and autonomous approach, comfortable operating within a fast-moving scale-up environment.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.

Benefits

• High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.
• Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.
• Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.
• Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.
• A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together.
• Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.