Enablement Manager

Role Overview

• Design an deliver comprehensive enablement programs for Sales, Customer Success, and other revenue-facing teams
• Develop onboarding curricula for new hires that accelerate time to productivity
• Create ongoing training programs that keep teams updated on new products, features, messaging, and competitive positioning
• Build certification programs and learning paths that reinforce core skills and knowledge
• Deliver training through multiple formats including live sessions, self-paced learning, workshops, and hands-on practice
• Leverage AI tools to create more engaging, personalized, and scalable learning experiences
• Develop and maintain a library of enablement content including playbooks, battle cards, talk tracks, demo guides, and case studies
• Partner with Product Marketing to translate positioning and messaging into actionable sales and CS resources
• Work with subject matter experts to capture and codify best practices
• Use AI to streamline content creation, improve quality, and personalize resources for different audiences
• Maintain a centralized enablement hub that makes it easy for teams to find and use the resources they need
• Define success metrics for enablement programs and track progress against goals
• Gather feedback from participants and stakeholders to continuously improve program quality
• Analyze data on content usage, training completion, and business outcomes to identify what's working and what's not
• Use insights to refine enablement programs and demonstrate ROI
• Build dashboards and reports that provide visibility into enablement effectiveness
• Partner with Sales and CS leadership to understand business priorities and align enablement programs to key initiatives
• Collaborate with Product and Product Marketing to ensure teams are equipped to sell and support new launches
• Work with Recruiting and HR on onboarding and new hire ramp programs
• Build strong relationships with team members to understand their needs and challenges
• Proactively identify opportunities to leverage AI and automation to improve enablement workflows and outcomes
• Test and implement new AI tools for content creation, training delivery, and performance management
• Share best practices and learnings with the broader team to elevate our overall approach to enablement
• Stay current on emerging enablement technologies and methodologies.

Requirements

• Bachelor's degree in Business, Education, Communications, or a related field preferred
• Certified Sales Enablement Professional (CSEP) or ATD Certified Professional in Talent Development (CPTD) preferred
• Instructional design or adult learning certifications preferred
• Project management certification (PMP, CAPM, or similar) preferred
• 3+ years of experience in sales enablement, customer success enablement, or revenue enablement
• Experience in the healthcare industry, especially revenue cycle management (RCM) or healthcare technology preferred
• Experience working in SaaS or B2B technology companies preferred
• Demonstrated ability to leverage AI tools for content creation, training delivery, or program measurement preferred
• Proven track record of designing and delivering impactful training programs
• Experience creating enablement content and learning resources
• Demonstrated experience measuring and reporting on enablement program effectiveness
• Strong instructional design and adult learning principles
• Excellent presentation and facilitation skills
• Proficiency with CRM systems (Salesforce), LMS platforms, and enablement tools
• Strong analytical skills with ability to work with data and metrics
• Excellent written and verbal communication skills
• Project management and stakeholder management skills
• Content creation and documentation skills.

Tech Stack

• PMP

Benefits

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.