Director, Integration Strategy

Role Overview

• Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards
• Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments
• Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team
• Establish career development pathways and succession planning for team members
• Own MealSuite’s integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement
• Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions
• Develop integration-specific collateral — solution sheets, competitive comparisons, and objection-handling guides — in collaboration with Marketing and Sales
• Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions
• Leverage AI in messaging and tooling to support the GTM motion
• Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle
• Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders
• Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations
• Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap
• Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed
• Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria
• Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines
• Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch
• Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring
• Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments
• Manage relationships with integration partners — including EMR vendors, HL7/API partners, and third-party data providers — ensuring commitments are met on both sides
• Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists
• Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible
• Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale
• Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths
• Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization
• Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts
• Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness.

Requirements

• 7+ years of experience in Integration Management, Technical Program Management, Solutions Engineering, or Professional Services
• 5+ years of people management with a proven track record of developing technical or cross-functional teams
• 3+ years working with Mirth Connect or similar integration engines, including upgrades, configuration, and performance tuning
• 3+ years monitoring integration platforms and data flows for SLA compliance
• 3+ years serving as a bridge between Engineering and business-facing teams, translating requirements in both directions with credibility
• 3+ years owning or contributing to integration GTM strategy including messaging, enablement, or partner positioning
• Strong working knowledge of integration platforms such as Mirth Connect
• Working EMR knowledge and familiarity with healthcare integration standards (HL7, FHIR, X12)
• Experience implementing and enforcing data security protocols: encryption, access controls, and audit documentation
• Knowledge of API platform operations
• Collaborative leader who builds team culture and communicates complex technical concepts clearly to non-technical stakeholders
• Proactive, ownership-driven problem-solver who anticipates risks and follows through on commitments
• Security-minded with a strong focus on compliance and data protection.

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.