Product Designer

Role Overview

• Conduct research with potential and existing customers – through various approaches to user testing and surveying (moderated/unmoderated usability testing, surveys, card sorting etc.)
• Utilise and designing new features and interactive flows for our mobile apps & web platforms
• Develop design direction for branded mobile apps and websites, from a user experience (UX) perspective, alongside the Lead Product Designer UX/UI
• Think about how the mobile & web product design supports delivering long-term value
• Strive for experimentation, innovation and the best interaction design to optimise mobile and web experiences and deliver the most impact and delight to customers
• Advocating Customer Centricity (designing for people)
• Have experience leveraging AI tools as part of research and design to help make processes efficient and effective and accelerate design ideation
• Collaborate with Lead Product Designer UX/UI on customer research planning and execution
• Collaborate with the Lead Product Designer UX/UI, Lead Product Designer – Design Systems, and other product designers to explore and experiment with up-to-date mobile and web UX design to support customer engagement pathways (missions and tasks); also collaborate to ensure thinking and solutions are seamless and consistent, and that they support user journeys, missions for the here and now, and future, multi-channel, multi-brand products and features
• Collaborate with other team members – e.g. Brand representatives, Product Managers, Product Delivery Managers and Developers – to feed into product requirement documents, soundcheck UX/UI design iterations, and check designs against product roadmap, scope, and timings
• Have your eyes on the market landscape to be up to date on best practices for mobile and web interaction
• Implement best mobile & web product design approaches from a UX/UI-perspective to achieve the best design solutions
• Enact quality and robustness in mobile & web product design process, execution, and practice
• Follow processes and methodologies that are up to date and evolve for the better
• Be hands on to rationalise and test mobile and web product design assets
• Collaborate on high-fidelity design completion with more senior product designers through to development delivery
• Ensure consistency to the core of our mobile app and web UI pattern library (working with our Lead Product Designer – Design System)

Requirements

• Comfortable working in end-to-end design – from research and conception to launch and optimisation whilst collaborating within cross-functional teams and supporting agile ways of working, whether iterating against ongoing product roadmaps or launching MVP and Beta products
• Proven experience with a range of user research and testing methods (such as surveys, interviews, usability testing for example)
• Be able to clearly articulate user flows and wireframed design choices and how they support identified user missions
• Experienced in participating in design thinking-style workshops
• Be able to iteratively produce strong research and design outputs – such as user research analysis, user flows, wireframes, and low
• and high-fidelity prototypes
• Experience working alongside developers in an iterative way as part of an Agile team
• Experienced in design and collaboration tools (Figma and Jira/Confluence)
• Familiarity with iOS and Android Product Design
• Mobile Material Design experience
• Familiarity with using AI as part of research / design processes

Tech Stack

• Android
• iOS

Benefits

• A relaxed working environment with regular socials including a summer festival
• Immediate Community webinars, well-being initiatives and Mental Health First aiders
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Tailored training and development through our Love Learning platform
• A progressive and transparent culture with clear career progression
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces