Billing Analyst (Mid-Level)

Role Overview

• Perform and oversee billing routines for active and inactive students in existing systems; when necessary, recommend corrections to ensure accurate recording and to guarantee the fidelity and integrity of the records.
• Prepare financial breakdowns and gather documentation for legal purposes, including judicial and extrajudicial proceedings.
• Monitor the execution of protocols/requests by analyzing reports to meet established deadlines and ensure quality service to students.
• Draft and review procedural guidance manuals and technical documentation analysis, establishing standards and workflows according to the institution's model and internal policies and current legislation, with the goal of making processes efficient and easy to understand for all staff.
• Provide support and various auxiliary services to related areas (SIGA, off-site/satellite campuses, etc.) by performing other tasks inherent to student service.
• Provide clear and effective service to the institution's various stakeholders (faculty, students, administrative staff, and external parties), aiming to deliver quality customer service.
• Manage collection activities for delinquent active students by analyzing negotiation proposals requested by students and/or third-party companies, in accordance with authorization levels, to recover receivables.
• Compile and send portfolios of inactive students to partners via reports and spreadsheets to help leverage receivables.
• Assist in evaluating recovery proposals from third-party collection companies (extrajudicial and judicial), aiming to recover the portfolio according to the approved collection strategy.
• Respond to inquiries from advisors and law firms via email, clarifying questions about charged amounts to ensure the legitimacy of collections.

Requirements

• Bachelor's degree in Accounting, Business Administration, or related fields.
• Experience in Billing/Collections and Negotiation.
• Proficiency with Microsoft Office Suite — intermediate to advanced Excel.
• Good verbal and written communication skills are desirable.
• Knowledge of Power BI is a plus.
• Experience with Agile methodologies is a plus.

Benefits

• Unimed Health Plan: with copayment, providing medical coverage and access to a quality provider network.
• OdontoPrev Dental Plan: national coverage, with premiums deducted from payroll.
• Education Incentive: support for employees' professional and personal development, with incentives for specialization courses, extension programs, language courses, and postgraduate studies at PUCPR.
• Meals at Bistrô Marista: on-site meals available on working days, with a nominal payroll deduction.
• Wellness Program.
• Private Pension Plan.
• Life Insurance.
• Transport Voucher.
• Free Parking.
• Wellhub (formerly Gympass): access to various gyms with membership fees deducted from payroll.
• Zenklub: access to teletherapy sessions with mental health specialists, with two consultations per month covered.
• Conte Comigo Program: multidisciplinary team available for social support, legal guidance (excluding labor law), and financial and pension consulting.
• Benefits Club: partnerships with companies across various sectors offering special discounts on services and products.