Act as the Single Point of Contact (SPOC), ensuring effective communication between users and support teams.
Route and direct support tickets to the responsible teams, monitoring the service flow.
Keep records in the Configuration Management Database (CMDB), inventories and technical reserves up to date.
Update information in control, management and service monitoring systems.
Manage and perform movements of small stocks of IT equipment and materials.
Support administrative activities related to asset management, inventory and the area’s operational processes.

Experience providing user support in corporate environments.
Knowledge of ticket management and control processes.
Familiarity with updating and maintaining databases, inventories and management systems.
Knowledge of stock control and movement of IT assets.
Good verbal and written communication skills for interaction with users and technical teams.
Strong organizational skills, with the ability to track processes and control operational information.

Company-subsidized Health Plan for the employee.
Option to include dependents in the Health Plan with payroll deduction.
Dental plan (optional).
Option to include dependents in the Dental Plan with payroll deduction.
Meal voucher or food allowance.
Transportation voucher (optional).
Impact & Care – Personal Support Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
Gympass – Wellhub (Access to over 700 gyms across Brazil with plans from R$ 29.90 billed via payroll deduction).
Option to include dependents in Gympass – Wellhub (up to 3 dependents, paid via credit card).
Access to Udemy via our intranet.
Partnerships with major consumer brands.
Agreement with SESC for employee and dependents.
Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification providers.
Group life insurance.

Administrative Assistant, Junior

Key skills