Key skills
ERPSQLCRM
About this role
Role Overview
- Supporting day-to-day IT operations
- Upgrading ERP system
- Providing first line support for hardware, software, and network issues
- Maintaining and troubleshooting PCs, printers, and other office technology
- Supporting the implementation of a new ERP system, including data validation and testing
- Generating and formatting reports and dashboards
- Documenting business processes, system changes, and user guides
- Providing end-user training on systems and applications
- Coordinating with internal IT and external vendors
- Other duties as needed
Requirements
- Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent experience or technical certification
- Understanding of IT principles, business systems, and data structures
- Familiarity with Excel, SQL basics, and ERP/CRM systems
- Strong analytical and problem-solving abilities
- Customer-service mindset with a collaborative approach
Tech Stack
- ERP
- SQL
Benefits
- health insurance options
- vision insurance
- dental insurance
- company paid life and short/long-term disability insurance
- voluntary critical illness and accident insurance
- 401K Plan with employer matching and profit-sharing eligibility
- regular bonuses
- 12 paid holidays per year
- three weeks’ vacation plus paid sick time annually