About this role

Work closely with Sales, Marketing, IT, and Supply Chain teams to align on eCommerce strategies and operational needs.
Oversee third-party marketplace activities (Amazon, Walmart, eBay), ensuring compliance with company policies and optimizing listing performance.
Act as the primary point of contact for eCommerce-related inquiries in the Americas region, promptly addressing operational challenges and customer concerns.
Track and analyze KPIs to identify trends, detect issues, and recommend improvements.
Regularly evaluate workflows and propose enhancements to boost efficiency and customer satisfaction.
Support the creation of business cases and concepts for new eCommerce initiatives and process enhancements.
Provide expertise and assistance to other regions as needed for specific operational requirements or projects.

Graduate degree in Business Administration, Engineering, or a related field
3–5 years of professional experience, with a strong preference for candidates who have hands-on marketplace experience (Amazon, eBay, Walmart, or MercadoLibre)
Prior experience in an eCommerce role whether in marketplace operations, digital retail, or online channel management is highly preferred.

E-Commerce, New Markets Professor

Key skills