Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access
Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts
Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration
Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates
Collaborate with the engineering team on process improvements, documentation, and knowledge transfer
Contribute to post-incident reviews and root cause analysis
Support internal initiatives including tooling improvements and platform administration

5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment
Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.)
Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN)
Experience with firewall administration (SonicWall preferred)
Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender)
Ability to manage multiple concurrent client engagements without losing the details
Strong written and verbal communication skills
Self-directed and comfortable working remotely without close supervision
Additional Qualifications that are good to have:
Microsoft certifications (AZ-104, AZ-305, or similar)
Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.)
Familiarity with virtualization platforms (Hyper-V, VMware)
PowerShell scripting for automation and administration
Background in change management processes or ITIL fundamentals

Tier III Engineer

Key skills