Sales Support Representative

Role Overview

• Work directly with Stryker Medical Account Managers to ensure complete customer satisfaction
• Responsibilities include capital order entry, scheduling, and order management from conversion through delivery to the customer
• Supports 2–3 sales regions and collaborates with internal departments until the product is delivered
• Serves as a point of contact for Account Managers, responding to incoming calls and emails
• Responsible for overall customer and sales representative satisfaction related to order management
• Provides 2–3 sales regions with prompt, high-quality service and support across areas including order entry, conversion, order management (date matching, expedites), temporary requests, weld warranty replacements, sample orders, and troubleshooting order inquiries
• Effectively communicates with sales representatives, regional managers, and cross-functional teams (IBP, Schedulers, AR, Service Parts, Marketing)
• Accountable for relaying communication from customers and the sales force to internal teams regarding order management and changes to scheduled delivery dates
• Follows a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or by fax, while maintaining records in accordance with Stryker specifications
• Adheres to company, departmental, and regulatory procedures; identifies and documents productivity issues or concerns to support root cause analysis while building strong relationships and fostering teamwork across teams

Requirements

• High school diploma or equivalent
• 2+ years of relevant experience