design, develop, and implement solutions on the ServiceNow platform to support business processes and IT service management
develop and configure ServiceNow applications, modules, and workflows to meet business requirements
ensure platform stability and scalability
customize ServiceNow forms, fields, UI policies, client scripts, and business rules
integrate ServiceNow with external systems using APIs, web services, and middleware
maintain and optimize ServiceNow performance, security, and compliance
create and maintain technical documentation, including design specifications and test plans

10+ years of experience with program management
TS/SCI clearance
Bachelor’s degree in Project Management or IT
DoDM 8140.03 for Defensive Cyber Workforce (DCWF) Work Role 801 Advanced Level Certification
PMI Certification such as PgMP or PMP Certification
ITIL 4 Foundation and Managing Professional Framework Certification
Experience with Agile methodologies and project tools
Experience developing and writing Performance Work Statements (PWS) or Statements of Work (SOW)
Experience reviewing vendor proposals and vendor management to align contracts and SLAs
Experience with performance-based and award fee contracts
Knowledge of DoD project or program management practices
Ability to lead large, multifunctional teams of 150+ personnel
Master’s degree in Project Management or IT
SAFe Program Consultant Certification

ServiceNow Developer

Key skills