Key skills
Communication
About this role
Role Overview
- Provides foundational customer service support for professional billing
- Respond to inbound patient inquiries related to professional billing, statements, balances, and requests
- Provide basic explanations of charges, payments, and insurance processing using Epic tools
- Collect and post patient payments according to policy
- Document interactions and route complex issues for escalation
- Meet productivity, quality, and customer service standards
- Maintain respectful, professional, and empathetic communication with patients
Requirements
- High School Diploma or GED required
- At least 1 year of medical insurance experience required
- Good verbal and written communication skills
- Proficient with the use of Microsoft Office tools
- Foundational knowledge of customer service principles and healthcare billing concepts
- At least 3 years of physician billing experience required for Level 2 candidates
- Certified Professional Biller (CPB) certification from AAPC required within 1 year for Level 2 candidates
Benefits
- PTO
- 401(k)
- medical and dental plans
- comprehensive benefits package