Key skills
Problem SolvingAccount Management
About this role
Role Overview
- Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies.
- Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues
- Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers.
- Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner.
- Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors.
- Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.
Requirements
- Bachelor's Degree in finance, accounting or business
- related discipline preferred
- Minimum of 2 years' work experience is required
- Excellent customer service orientation and interpersonal skills
- Good analytical and problem solving skills
- Superior attention to detail and accuracy
Benefits
- Company Paid Group Mediclaim Insurance for employee, spouse and up to 2 Kids of INR 400,000 per annum.
- Company Paid Group Personal accidental insurance for employees of INR 1,000,000 per annum.
- Company Paid & Manager approved Career Advancement Opportunities
- Best in the Industry referral bonus policy.
- 29 Paid leaves throughout the year
- Company-paid Maternity leaves for female employees