Oversee implementations and consultative engagements for the Proofpoint Data Security products
Develop new services, implement best practices, and assist in customer escalations as needed
Align client business priorities with data protection strategies
Assess client operations and business processes, gathering requirements, and recommending optimized Proofpoint solutions
Provide strategic program design solutions to help clients identify, protect, monitor, and manage sensitive data and users
Collaborate with Professional Services, Support, Engineering, and Product teams to resolve customer concerns and escalations
Partner with the sales organization to ensure customer needs are met and satisfaction remains high
Present updates to management, highlighting risks, challenges, and proposed solutions

8+ years of industry experience in a customer-facing role
8+ years of experience in IT consulting or related fields
Familiarity with data security domains, including: Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, Identity Threat Detection
Strong executive-level communication skills (written and verbal)
Excellent organizational skills with attention to detail
Proven commitment to exceptional client service, both in-person and virtually
Ability to manage multiple projects simultaneously through completion
Demonstrated experience identifying and mitigating escalations
Strong English proficiency for both technical and non-technical communication
Proficiency in Active Directory (GPO management)
Experience with identity security tools and knowledge of identity-centric indicators of compromise and deception-based detection
Basic understanding of cloud platforms (AWS, Azure, GCP)
Basic scripting knowledge (Bash, PowerShell, Python)
Basic understanding of Linux infrastructure
Exposure to Microsoft or Symantec DLP solutions

Senior Professional Services Consultant – Data Security

Key skills