Operations Supervisor – Metering

Role Overview

• Supervise a high performing operations team while driving the safe, efficient and cost-effective use of resources according to policies and procedures.
• Assure safe, reliable, and compliant operations and ensure customer satisfaction.
• Ensure consistent and effective use of standard tools and processes.
• Support attainment of corporate and business unit goals and objectives and process and performance metrics.
• Serve as a strong communicator of key strategic and operational changes.
• Provide visible safety leadership and drive real time safety accountability by engaging employees/crew through safety meeting facilitation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Work in close partnership with Safety Consultant.
• Evaluate team performance based on operational efficiency, reliability and quality metrics; monitor trends, and take corrective action where appropriate.
• Ensure and reinforce the importance of process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective communication of expectations and objectives.
• Responsible for crew productivity and quality of execution.
• Maintain a consistent presence in the work environment.
• Assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Align crew skills and availability to work activities through coordinators, planners, and schedulers, prioritizing customer satisfaction and reliability.
• Recruit talented employees, establish clear performance expectations and effectively manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Provide input and leadership in addressing bargaining unit issues, grievances, corrective actions, and future development.
• Build and maintain effective internal and external relationships.
• Be knowledgeable of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
• Coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Support and ensure required compliance/technical training is completed.
• Establish, monitor, and track processes to ensure regulatory compliance.

Requirements

• Three or more years in design, construction, operations, engineering or maintenance of utility systems/power generation plants or related industries/fields.
• Demonstrated knowledge and experience in specific functional area standards, procedures, and applicable government/environmental regulations.
• Operational knowledge of work and asset management and analytical/reporting applications.
• Effective change leader with demonstrated ability to effectively communicate company/business area strategies and objectives to various stakeholders.
• Proven results at achieving performance and operational metrics and driving process adherence.
• Will be required to work rotating shifts and/or be on call
• Previous metering experience and/or knowledge (preferred).
• Associates or technical degree preferred.
• Informal leadership or supervisory experience.
• Demonstrated experience working as/with bargaining unit employees.
• Completion of an approved apprentice program in an appropriately related craft.
• Demonstrated understanding of utility finance.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave