Key skills
SaaSCommunication
About this role
Role Overview
- Support Strategic Markets CSMs and the Head of Strategic Markets in servicing a portfolio of enterprise accounts
- Build decks and materials, and lead standard customer calls
- Onboard new customers, drive adoption, and manage change throughout implementation
- Deliver product training and coaching across the customer lifecycle
- Monitor usage and engagement metrics, and recommend ways customers can get more value from the product
Requirements
- 2+ years professional work experience in customer-facing roles
- Strong problem-solver who can navigate ambiguity
- Excellent written and verbal communication
- Highly organized with sharp attention to detail
- SaaS lifecycle knowledge is a plus
Benefits
- Competitive salary
- Stock options
- Healthcare benefits
- Summer half-days
- Hybrid work-culture