About this role
Role Overview
- Assist with delivering generated invoices to the customer on a regular basis via mail, email, customer ports, etc.
- Contact customers for all past due invoices and field calls from customers with questions or complaints, recording all correspondence. Pursuance of all delinquent accounts until final resolution.
- Communicate clearly with customers & management using excellent verbal and written skills. Maintain close relationships with customers to achieve stated goals.
- Research individual invoices against manual files or pre-arranged customer agreements as necessary.
- Communicate with account managers, business centers or higher management as accounts are deemed uncollectible at department level.
- Perform summary billings for pre-defined list of customers on a regular basis using Excel & various reporting tools. Prepare custom invoices per customer requirements.
- Prepare credits notes and obtain required approvals.
- Maintain a 5% delinquency rate or less with assigned accounts.
- Credits & unapplied cash age no more than 30 days with all cleared from customer accounts by the end of the fiscal month.
- Assist in ad hoc projects as needed.
- Embrace a spirit of continuous improvement by analyzing processes and suggesting areas that require enhancement.
- Work as part of a team with both local personnel and those in remote locations.
Requirements
- High school diploma or equivalent
- Two years of accounts receivable or similar experience.
- Proficiency in Excel, Word and computer systems in general.
- Knowledge of JD Edwards is a plus.
- Ability to apply advanced mathematical concepts related to business math problems.
- Ability to reconcile accounts by individual transaction or by multiple-transaction contracts.
- Ability to define problems, collect data, establish facts, and draw conclusions.
- Interpret requests or instructions and determine the best possible course of action.
Benefits
- Job Benefits