Key skills
ITSMLeadership
About this role
Role Overview
- Leadership over the Network Operations Centre supporting Canada, US and International Network Services.
- Responsible for Monitoring, service restoration, and day-to-day Network Operations activities.
- Manages 7/24/365 network operations to run the mission-critical systems for the company.
- Provides Help/Service Desk support and coordinates Incident Management.
Requirements
- 10+ years working directly in Network Operations and or Engineering
- 10+ years managing or leading Technology Operations teams and or related functions
- Understanding of Information Technology operating processes
- Understanding of ITIL frameworks and IT Service Management Standards
- Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
Tech Stack
- ITSM
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans