About this role
Role Overview
- Providing an exceptional customer service experience each day in a phone based environment.
- Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
- Placing outbound calls to patients to create, maintain or update their medication profiles.
- Effectively assist with patient questions over the phone.
- Working through current case queues to problem solve for patient care issues.
- Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
- Requiring outbound calls to patients
- Collect on patient balances when patient has an amount due
- Maintaining patient records with strong attention to detail and confidentiality.
- Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
- Accurate retrieval of all prescription information and verifying through doctor calls.
- Enter a high volume of data; processing prescription information with speed and accuracy.
- Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
- Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
- Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
- Other tasks as required.
Requirements
- Must be 18+ years of age
- High school diploma /GED
- Prior experience in a pharmacy setting
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays