Optimize and Scale Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ planning and decision-making, while maintaining a high degree of governance and risk compliance.
Prioritize and lead rapid testing within the product development lifecycle: Create and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing.
Manage and Maintain Continuous Discovery Programming: Drive collaboration with research ops to enable partner teams to access their users to maximize empathy and understanding.
Support UX Measurement and Hypothesis-driven Design: Partner with CX, data scientists, analysts, and designers to identify and track domain-specific UX metrics.
Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success.
Conduct and Socialize Data Triangulation & Synthesis: Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights. Establish channels to socialize learnings to stakeholders in order to drive impact.

At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
At least 4 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
At least 3 years of experience autonomously leading multi-stakeholder projects or research programs
5+ years of experience in User Intelligence, Human Factors, or behavioral data analysis (Preferred)
Background in leading research in enterprise settings (Preferred)
History of leading small to medium teams of researchers (Preferred)
Experience conducting structured, quantitative jobs-to-be-done studies (Preferred)
Experience leveraging AI tools (Gemini, Claude, NotebookLM) to accelerate insight creation (Preferred)
Experience building automated research workflows with AI tools (Preferred)
Proven track record of triangulating multiple data sources (behavioral analytics, survey data, and primary research) to inform product roadmaps (Preferred)
Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics (Preferred)

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Senior Manager, Research & User Intelligence, Card Platforms, Data

Key skills