About this role

As a CX Specialist, you will be responsible for providing timely, high-quality support and guidance to customers of all levels.
Involves providing support for accounting and bookkeeping queries.
Manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce).
Achieving quality and productivity targets and ensuring best-in-class customer experiences.

You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets.
You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems.
You can communicate clearly and concisely, both written and verbally.
You will have comfort and confidence in making proactive and reactive outbound calls.
You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change.
You are a proven team player with a willingness to assist and collaborate with other team members.

Customer Experience Specialist

Key skills