Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.

3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
Ability to build strategic relationships at various levels, both internally and externally.
Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.

medical, dental, and vision insurance
401k retirement plan with a company match
equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
flexible paid time off
generous parental leave
life and disability insurances and more.

Customer Success Manager

Key skills