Key skills
Salesforce
About this role
Role Overview
- Monitor, respond to, and triage customer questions through various types of social media
- Identify key Community contributors (internally and externally) to develop Engagement Programs
- Leading project tasks to completion and according to defined timelines
- Use a variety of business tools to assess and propose data informed actions to support Community health and engagement
- Evaluate and contribute to design of customer journey map informed Community experiences
- Develop learning resources across a variety of Community managed spaces
Requirements
- Experience working as part of large-scale project teams, working with multiple stakeholders to drive completion of new and existing initiatives
- Experience with Community platforms and social media communications for a large organization
- Prior experience with course creation in Brightspace, HTML, CSS, Salesforce, Twitter are all assets
- 2-3 years prior experience in Customer Service capacity
- Strong organizational and tracking skills
Benefits
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.