SMM Support Manager

Role Overview

• Check and respond to direct messages and comments on FB and IG promptly
• Engage with subscribers, answer their queries, and provide information about the product
• Maintain a polite and professional tone in all interactions
• Actively engage with potential customers and offer them a trial lesson
• Send follow-up messages to interested leads who haven't yet committed to a paid lesson
• Follow the sales script and funnel to convert leads into paying customers
• Address objections and provide additional information as needed
• Manage social media contests on FB and IG (respond to participant queries, and select winners based on predetermined criteria)
• Address negative comments or complaints professionally and empathetically
• Attend team meetings and training sessions to enhance skills and knowledge
• Follow company guidelines and policies regarding communication, sales, and customer interactions

Requirements

• Knowledge of English (at least B2, C1+ is better)
• Knowledge of Turkish
• Advanced (at least C1/C2)
• Experience of working in a language school welcome
• Experienced PC user
• Organizational skills
• Ability to work with a lot of information
• Responsibility and care
• Multi-tasking

Benefits

• Remote work
• 40 hours per week
• 5 working days, days off during the week
• Interesting and promising project