Drive user engagement by identifying opportunities to help dealers adopt digital order management
Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers’ needs
Act as the main point of contact for active E-Commerce dealers at TOOLBX
Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success
Be the voice of the dealer to drive product / business related changes
Drive engagement by showcasing newly released product features in-person or online
Develop scalable learning modules centered around tools available to dealers and for new product releases
Build and maintain strong, long-lasting client relationships.
Negotiate contract renewals with dealers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status and monthly performance metrics
Assist with challenging client requests or issue escalations as needed
Periodically travel to our dealers for in-person meetings and tradeshows as required to proactively and reactively to nurture the relationships built, drive engagement and obtain feedback.

Proven experience (2+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry.
Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders.
Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset.
Strong oral and written communication skills
Customer-service oriented
Experience working in remote or distributed teams is desirable.

Account Manager

Key skills