Director, CIAM Strategy & Product Management – CIAM Platform Specialization

Role Overview

• Lead the strategic direction, product roadmap, and technical implementation of Customer Identity and Access Management (CIAM) solutions leveraging Auth0 as the primary platform
• Provide thought leadership globally for CIAM solutions
• Support high-performing teams to deliver well-aligned and prioritized roadmaps
• Manage Auth0 platform optimization and vendor relationships
• Ensure CIAM solutions enhance business value while maintaining security and compliance standards
• Work directly with LoB stakeholders to understand their identity and access management requirements for Auth0 platform adoption
• Translate business requirements into Auth0 technical specifications aligned with platform capabilities
• Identify and prioritize high-impact CIAM capabilities that leverage Auth0 features
• Collaborate with CIAM development and architecture teams to define the vision and technical standards for Auth0-based CIAM solutions
• Facilitate stakeholder workshops to validate Auth0 solution designs and ensure buy-in on platform direction
• Provide technical oversight to ensure Auth0 implementations are maintainable, scalable, and meet enterprise security and architectural standards
• Act as liaison between business teams and CIAM engineering teams, translating requirements and ensuring alignment on Auth0-based solution delivery
• Communicate Auth0 CIAM roadmaps, platform benefits, and implementation progress to technical and business audiences
• Address implementation risks and iterate on Auth0 solutions based on stakeholder feedback and platform capabilities
• Maintain strategic relationships with Auth0 solution engineers and customer success managers to maximize platform value
• Identify bottlenecks in current identity management processes and recommend Auth0-based solutions to improve efficiency
• Track and measure improvements in identity administration, provisioning, and access management resulting from Auth0 implementation
• Continuously optimize Auth0 platform configurations, rules, and integrations to maximize business value and operational efficiency
• Ensure Auth0 configurations align with security best practices and compliance requirements
• Recruit, lead, mentor, and develop a high-performing team with Auth0 expertise
• Provide leadership and direction that attracts, retains, and motivates a diverse, skilled workforce with focus on CIAM and Auth0 technical excellence
• Drive improvements and ensure efficiency and effectiveness of the team in delivering Auth0-based solutions
• Perform quarterly reviews with staff, ensuring evaluations encompass project feedback and comparative assessment across the team
• Monitor CIAM trends, regulations, and emerging Auth0 capabilities globally

Requirements

• 10+ years' experience working in technology operations in large enterprise organizations
• 7+ years experience working in identity management; demonstrated experience designing and implementing enterprise-scale identity solutions
• Experience in CIAM, Product Management, Architecture, and Identity Platform specialization (Auth0 or similar platforms)
• Extensive hands-on experience with Auth0 platform architecture, configuration, and deployment patterns
• Deep knowledge of identity standards (OIDC, SAML, OAuth 2.0, JWT)
• Expertise in API security, authorization patterns, and microservices integration
• Strong background in cloud-based identity platforms and SaaS solutions
• Experience with identity governance and compliance frameworks (GDPR, HIPAA, SOX, PIPEDA)
• Demonstrated experience designing and implementing automation solutions
• Excellent stakeholder management skills across technical and business audiences.

Tech Stack

• Cloud
• Microservices

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• Commissions
• Stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work