Key skills
AnsibleAWSAzureCloudGrafanaJenkinsKubernetesLinuxOpenShiftPrometheusPythonSplunkTerraformUnixShellPowerShellELK StackDynatraceGitCI/CDCommunication
About this role
Role Overview
- Own and resolve complex production incidents, performing deep Root Cause Analysis (RCA) and implementing preventive actions
- Provide L2/L3 support for mission-critical banking platforms (Core Banking, Treasury, Payments)
- Lead incident triage and resolution for high-severity events, including on-call responsibilities
- Drive automation of operational tasks to reduce manual effort and recurring incidents
- Coordinate releases, deployments, and environment readiness using CI/CD tooling (Jenkins, Git, XL Release)
- Collaborate with development, infrastructure, and security teams to improve system resilience and reliability
- Produce RCA reports, knowledge articles, and operational runbooks aligned with audit and compliance requirements
- Mentor junior engineers and act as a technical escalation point for L1/L2 teams
- Monitor application and infrastructure health using Dynatrace, Prometheus, etc.
- Ability to work across Infrastructure + Applications + DevOps teams
- Support Production Operations, deployment and automation
Requirements
- 5 to 7 years of experience as Operations Engineer with strong hands on IT Operations
- Familiarity with Banking operations like accounts, payments, cards, digital channels etc.
- Understanding of customer journeys and process flows across banking services
- Familiarity with software development lifecycle and testing practices
- Basic knowledge of application support, incident/problem management, and process improvement
- Exposure to data analysis and documentation practices
- Strong analytical, impact analysis and problem-solving abilities
- Collaborative team player with effective communication skills
- Detail-oriented with focus on quality execution
- Strong sense of ownership and accountability
- Expertise in scripting and automation (Python, Shell, PowerShell)
- Strong knowledge in Azure /AWS Cloud Platforms
- Hands-on with CI/CD pipelines (Jenkins, Git, XL Deploy & Release)
- Experience with middleware and integration patterns (MQ, APIs, batch systems)
- Knowledge of observability tools (Splunk, Grafana, Dynatrace, ELK Stack)
- Exposure to container platforms (OpenShift / Kubernetes)
- Strong grounding in ITIL processes (Incident, Problem, Change)
- Strong skills on IAC Tools (Ansible/Terraform)
- Strong Linux/Unix and Windows administration
- Exposure to Batch Job Monitoring (Tivoli work scheduler / Batch scheduling Tools)
- Perform incident management, root cause analysis (RCA), and issue resolution
- Collaborate with development, QA, and infrastructure teams
- Ensure system reliability, availability, and performance
- Maintain documentation, dashboards, and monitoring alerts
Tech Stack
- Ansible
- AWS
- Azure
- Cloud
- Grafana
- Jenkins
- Kubernetes
- Linux
- OpenShift
- Prometheus
- Python
- Splunk
- Terraform
- Unix
Benefits
- flexible, supportive environment
- health insurance
- Be Well programs designed to support financial, mental, physical, and social health