Ensure the operational health and optimized performance of our Payments business
Report to the GM of Payments to support the execution and measurement of the business strategy
Create, maintain, and communicate actionable insights from our data to the Payments leadership team
Establish Key Performance Indicators (KPIs): Partner closely with the GM of Payments and leadership to define, measure, and monitor key operational health metrics and early business optimization indicators
Design, build, and maintain comprehensive, user-friendly dashboards (daily/weekly) for business performance and product adoption
Go beyond report generation to interpret data, identify patterns, anomalies, and trends, and articulate insights and recommendations
Understand the payments data model and underlying architecture, proactively identify data gaps
Monitor and ensure that critical business data is replicating and refreshing accurately and timely
Design, implement, and maintain an alerting framework for data exceptions, failures, or significant deviations in critical business metrics
Conduct complex ad-hoc analyses, such as client profitability assessments
Develop, maintain, and ensure the accuracy of internal operational tools
Respond to and fulfill operational data requests from various cross-functional teams
Create and maintain technical and business documentation for reports, databases, systems, and standard operating procedures

Bachelor’s Degree in a quantitative field such as Mathematics, Computer Science, Statistics, Economics, or a related discipline
3+ years of professional experience in a Business Intelligence, Data Analyst, or Financial Analyst role with heavy emphasis on data querying and business application
Expert proficiency in writing SQL queries is mandatory
Required and critical hands-on experience working with Databricks
Strong experience building and maintaining executive-level dashboards and reports using tools like Power BI or Domo
Proficiency in understanding and interpreting data from reviewing application behavior or software code
Strong proficiency in Excel/Google Sheets for deep-dive modeling, analysis, and data manipulation
Python experience is a plus
Understanding of data warehousing concepts, ETL processes, and relational database design
Exceptional verbal and written communication skills with the proven ability to translate complex data findings into simple, executive-level business language and actionable insights
Demonstrated ability to manage competing priorities, meet tight deadlines in a fast-paced environment, and maintain unwavering attention to detail and accuracy

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

Payment Operations Analyst, Customer Success

Key skills