Troubleshoot technical issues related to software applications.
Respond to customer inquiries regarding software applications, providing problem resolution and technical support.
Collaborate with other software engineers to analyze, identify , and resolve technical issues.
Monitor and maintain the performance of software applications.
Test software applications and document results.
Develop and deliver user training for software applications.
Analyze and document software requirements.
Develop technical documentation for software applications.
Develop and maintain software quality assurance processes.
Develop and implement software application enhancements.
Working on a possible Rotational weekly 24hour shift/Standby roster
Answer and manage all incoming Head Office calls in a professional and courteous manner, ensuring that calls are accurately screened, transferred, and routed to the appropriate departments or individuals while maintaining excellent customer service standards.

You are driven and passionate about excellent client services
You have a tertiary qualification in IT
You have been exposed to and know service desk tools, i.e. ServiceNow, BMC Remedy, Jira, Marval, etc.
You possess knowledge of IT service management/service control processes and methodologies
You have experience in document writing (Standards, Operating procedures, Work Instructions etc.)
You have experience in managing relationships with internal business customers
3+ years’ Service Desk experience or working in a service desk environment within a large global organization
Strong interpersonal and communication skills
Work well in a team-oriented environment
Pro-active with high levels of energy, tenacity and enthusiasm to deliver results
Exceptional focus on quality and strong attention to detail
Competent in the use of Microsoft PowerPoint, Project, Word, or Excel
Good command of written/verbal business English.

Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That’s 4 extra leave days annually !
High spec laptops and equipment for you to comfortably work remotely.
Flexible working hours.
Access to our Well
being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.
Grow your skills and learn something new with paid for Microsoft courses and certifications.
Give back by participating in our Culture and Social Responsibility initiatives.
Hackathons (If you find yourself in office , we ’ll provide the pizza! )

Intermediate Software Support Engineer

Key skills