Key skills
AISaaSCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion.
- Run a smart, efficient book of business.
- Drive adoption with intent.
- Contribute to how we do CS.
- Partner with Sales on renewals and expansion.
Requirements
- 3 to 5 years in customer success or account management in a B2B SaaS environment.
- Genuine AI fluency.
- Commercial instinct.
- Clear, direct communication.
- Comfort with ambiguity.
- Curiosity about the product space.
Benefits
- Equity for everyone.
- An environment designed for doing your best work, wherever you are.
- Join our community.
- Learn & Thrive.
- Ample PTO.
- Work from anywhere.
- Generous parental leave.
- 4 weeks at 4 years.
- Stellar benefits for those located in the US.