Senior Clinical Development Operations Analyst – Client Engagement

Role Overview

• Responsible for clinical system or clinical reporting of clinical business operations.
• Activities may include report development, data analysis, business owner liaison, user support, and system or reporting change management.
• Maintains a working level of query/Excel to support the clinical business.
• Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
• Responds to customer support inquiries in a timely manner.
• Participates in new projects as required for clinical system or clinical reporting. This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution.
• Triages, reviews, and responds to requests for ad hoc metrics or reporting requests.
• Strong understanding of source data.
• Finds opportunities to streamline operations through data flows or workflow tools.
• Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency.

Requirements

• Responsible for clinical system or clinical reporting of clinical business operations.
• Activities may include report development, data analysis, business owner liaison, user support, and system or reporting change management.
• Maintains a working level of query/Excel to support the clinical business.
• Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
• Responds to customer support inquiries in a timely manner.
• Participates in new projects as required for clinical system or clinical reporting. This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution.
• Triages, reviews, and responds to requests for ad hoc metrics or reporting requests.
• Strong understanding of source data.
• Finds opportunities to streamline operations through data flows or workflow tools.
• Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency.
• Responds to Service Desk tickets routed to the department system queues.
• Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed.
• Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues.
• Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution.

Benefits

• We are passionate about developing our people, through career development and progression;
• supportive and engaged line management;
• technical and therapeutic area training;
• peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself.