About this role

Play a key role in the Support organization
Effective interactive work with clients (email, phone, web, or in person)
Extensively researching and documenting clients technical, data, workflow issues
Taking ownership of clients reported issues and seeing problems through to resolution
Meeting SLA while following standard procedures for proper escalation of unresolved issues

Bachelor's or master's degree in computer science, software engineering (or any related technical discipline)
At least 3-5 years of relevant experience in Tier 2 or 3 technical customer support (voice and email)
Hands-on technical work experience with PostgreSQL
Excellent analytical, troubleshooting, and debugging skills
Great attention to details when communicating with clients (verbal & written)
Motivated by a fast-paced culture and ability to work as part of a global team
Flexibility in the organization of your work
Ability to be a quick learner, autonomous, resourceful, and a proactive self-starter
Business Intelligence and Reporting experience a plus but not required
Legal experience and/or Intellectual Property knowledge a plus but not required
Foreign language fluency in 1 or more languages preferred

Product Support Engineer

Key skills