Clinical Adherence Nurse, Bilingual – Per Diem

Role Overview

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program
• Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support
• Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes
• Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques
• Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns
• Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education
• Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary.
• Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching
• Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention
• Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform
• Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines
• Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers
• Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers
• Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies
• Offer guidance on inhaler techniques, chronic disease management, and medication safety
• Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies
• Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials

Requirements

• Bilingual in Spanish
• Registered Nurse (RN) license in good standing with at least 5 years of nursing experience
• 5 years of related experience in patient engagement, health education, or care coordination
• Strong background in chronic disease management, medication adherence, and patient coaching
• Excellent oral and written communication skills with a warm, empathetic approach
• Ability to work in a fast-paced, patient-focused environment
• Proficiency in electronic health records (EHR), mobile applications, and digital health platforms
• Comfortable engaging patients via phone, video, and chat throughout the workday
• Experience assessing social determinants of health and connecting patients with resources

Benefits

• Work remotely while making a tangible impact on patients’ lives
• Be part of an innovative healthcare solution addressing a $500B medication adherence challenge
• Collaborate with passionate professionals across healthcare, technology, and public health sectors
• Professional development and growth opportunities within a rapidly scaling company