Punch List DigitalRemote
Client Success Specialist
United States
Full Time
20 hours ago
$65,000 - $85,000 USD
No Visa Sponsorship
Key skills
CommunicationRemote WorkAccount Management
About this role
Role Overview
- Welcome and onboard new clients, setting expectations and project timelines.
- Build and maintain strong client relationships through regular calls and updates.
- Translate performance data into simple, actionable insights.
- Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies.
- Help manage Google Business Profile and Local Services Ads accounts.
- Support website updates and approvals for client campaigns.
- Participate in team discussions to improve client experience and internal processes.
Requirements
- 1–3 years of experience in client service, account management, or digital marketing.
- Basic knowledge of SEO, Google Ads, or websites (we’ll teach you the rest).
- Excellent written and verbal communication skills.
- Strong time-management and follow-up skills.
- Bonus: Experience working with home services or small business clients.
Benefits
- Base Salary: $65,000–$85,000 (depending on experience)
- Quarterly Bonuses: Based on client satisfaction and retention
- Remote Work: Flexible schedule and location
- Career Growth: Defined Career Growth Path
- Benefits: Health insurance, paid time off, and development resources